Privacy Policy

Effective date: October 22, 2026

Pristine Electric (“Pristine Electric,” “we,” “our,” or “us”) provides electrical services in Southern California. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit pristineelectricca.com, submit a service inquiry through our website or a Pristine Electric Facebook or Instagram advertisement, or communicate with us.

Information we collect

When you request information, an estimate, or services, we may collect your name, telephone number, email address, service/property address, requested service, appointment preferences, and any information or images you provide relating to your electrical project. We may also maintain correspondence, estimates, appointment and service history, and records of your communication preferences or SMS consent. Our website and service providers may process technical data such as browser information, IP addresses, and website usage information. Specific cookie and analytics practices depend on the technologies enabled on our site.

How we use information

We use information to respond to requests, discuss electrical service needs, prepare estimates, schedule and manage appointments, provide customer service and service updates, maintain business records, protect our systems, and satisfy applicable legal obligations. Information supplied through Pristine Electric’s website forms or its Facebook or Instagram lead advertisements may be transferred to our customer management and scheduling systems so our administrative team can respond to the inquiry.

Phone calls and text messages

If you submit a service request with your telephone number, we may call you about that specific inquiry where permitted by applicable law. Text messages are optional and require appropriate consent. If you expressly opt in, we may text you regarding your inquiry, estimates, appointment scheduling, confirmations, reminders, or service updates. We do not treat a submitted telephone number, by itself, as blanket consent to text messages or promotional campaigns. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS or HELP for assistance. For full SMS disclosures, see our SMS Terms & Conditions.

Service providers and disclosures

We may disclose information to service providers that help us operate our website, receive advertisements and form submissions, manage leads and appointments, provide customer communications, or deliver electrical services, subject to their applicable contractual and security obligations. Depending on the actual integration, these services may include Meta, Jobber, RingCentral, website hosting and form providers, and authorized implementation or operations providers acting for Pristine Electric. We may also disclose information where required by law, to protect rights or safety, or in connection with a legitimate business transition.

SMS privacy commitment: No mobile opt-in or text message consent will be shared with third parties or affiliates for their own marketing or promotional purposes. We do not sell SMS consent information. Service providers may process messaging information solely to support communications on our behalf.

Information retention and security

We retain information for as long as reasonably necessary for the purposes described here, including customer service, business records, dispute resolution, and legal obligations. The applicable retention period varies with the record and legal requirements. We use reasonable administrative, technical, and organizational measures to protect information, but no method of electronic transmission or storage can be guaranteed completely secure.

Your choices and privacy requests

You can decline optional SMS communications and still request electrical services. You may opt out of text messages at any time by replying STOP or by contacting us. To request access to, correction of, or deletion of your personal information, or ask about privacy practices, contact us using the details below. We will respond as required by applicable law, subject to applicable exceptions. California residents may have additional rights under California law where those laws apply to our business; we will assess and honor verified requests as required.

External platforms and links

Our website may link to third-party services, including social media. When you submit a form within Facebook or Instagram, Meta may also process your information under its own privacy terms. Their privacy practices are separate from ours.

Changes to this policy

We may revise this Privacy Policy as our practices or legal requirements change. We will publish the revised policy with an updated effective date.